Success in the fourth industrial revolution or Manufacturing 4.0 requires a process framework to understand and enable human centricity in...
Read More
After all the understanding of customers’ pain points, needs, touchpoints and their journey, it’s time to get into exploring the...
Read More
A customer journey map is a visualization of customer experience, which illustrates all the places, touchpoints customers came into...
Read More
Designing an extraordinary customer experience needs deep understanding of who are the customers, where are they coming from, what are...
Read More
Any start towards an extraordinary journey, had an ambitious goal, compassion and unprecedented effort. To ideas make work, set the...
Read More
Let’s start with understanding the context by the story, I witnessed few years ago and that made me wonder, how...
Read More
It is very common these days for all the organizations to focus on customer centric process approach because of very...
Read More
Challenges in the business situation lately only helped build the case of outsourcing more stronger. The recent pandemic and global...
Read More
Today, Digital Transformation is creating a significant ripple in the corporate world. Digital Transformation has many facets, and one of...
Read More
Outsourcing has truly revolutionized in terms of how businesses operate today. Of course, cost benefit was always the forefront runner...
Read More