Success in the fourth industrial revolution or Manufacturing 4.0 requires a process framework to understand and enable human centricity in...
After all the understanding of customers’ pain points, needs, touchpoints and their journey, it’s time to get into exploring the...
A customer journey map is a visualization of customer experience, which illustrates all the places, touchpoints customers came into...
Designing an extraordinary customer experience needs deep understanding of who are the customers, where are they coming from, what are...
Any start towards an extraordinary journey, had an ambitious goal, compassion and unprecedented effort. To ideas make work, set the...
Let’s start with understanding the context by the story, I witnessed few years ago and that made me wonder, how...