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Success in the fourth industrial revolution or Manufacturing 4.0 requires a process framework to understand and enable human centricity in … Read more
After all the understanding of customers’ pain points, needs, touchpoints and their journey, it’s time to get into exploring the … Read more
A customer journey map is a visualization of customer experience, which illustrates all the places, touchpoints customers came into … Read more
Designing an extraordinary customer experience needs deep understanding of who are the customers, where are they coming from, what are … Read more
Any start towards an extraordinary journey, had an ambitious goal, compassion and unprecedented effort. To ideas make work, set the … Read more
Let’s start with understanding the context by the story, I witnessed few years ago and that made me wonder, how … Read more
It is very common these days for all the organizations to focus on customer centric process approach because of very … Read more
Challenges in the business situation lately only helped build the case of outsourcing more stronger. The recent pandemic and global … Read more
Today, Digital Transformation is creating a significant ripple in the corporate world. Digital Transformation has many facets, and one of … Read more
Outsourcing has truly revolutionized in terms of how businesses operate today. Of course, cost benefit was always the forefront runner … Read more
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