March 31, 2023

14 min read

Design Thinking — A way forward to Manufacturing 4.0 (Industrial Revolution 4.0)

Success in the fourth industrial revolution or Manufacturing 4.0 requires a process framework to understand and enable human centricity in … Read more

Case Study

March 31, 2023

22 min read

Customer Experience (CX) — Brainstorming

After all the understanding of customers’ pain points, needs, touchpoints and their journey, it’s time to get into exploring the … Read more

Case Study

March 31, 2023

18 min read

Customer Experience (CX) — Experience Mapping

A customer journey map is a visualization of customer experience, which illustrates all the places, touchpoints customers came into … Read more

Case Study

March 31, 2023

16 min read

Customer Experience (CX) — Research

Designing an extraordinary customer experience needs deep understanding of who are the customers, where are they coming from, what are … Read more

Case Study

March 31, 2023

4 min read

Customer Experience (CX) — Go, Set it and Get it…

Any start towards an extraordinary journey, had an ambitious goal, compassion and unprecedented effort. To ideas make work, set the … Read more

Case Study

March 30, 2023

15 min read

Customer Experience (CX)— Getting Started

Let’s start with understanding the context by the story, I witnessed few years ago and that made me wonder, how … Read more

Case Study

March 30, 2023

5 min read

Customer Centricity ain’t gonna work.

It is very common these days for all the organizations to focus on customer centric process approach because of very … Read more

Case Study

March 30, 2023

4 min read

Future of Outsourcing

Challenges in the business situation lately only helped build the case of outsourcing more stronger. The recent pandemic and global … Read more

Case Study

March 30, 2023

6 min read

Design for Digital Transformation

Today, Digital Transformation is creating a significant ripple in the corporate world. Digital Transformation has many facets, and one of … Read more

Case Study

March 30, 2023

5 min read

Outsourcing — The New Collaboration

Outsourcing has truly revolutionized in terms of how businesses operate today. Of course, cost benefit was always the forefront runner … Read more

Case Study