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Success in the fourth industrial revolution or Manufacturing 4.0 requires a process framework to understand and enable human centricity in...
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After all the understanding of customers’ pain points, needs, touchpoints and their journey, it’s time to get into exploring the...
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A customer journey map is a visualization of customer experience, which illustrates all the places, touchpoints customers came into...
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Designing an extraordinary customer experience needs deep understanding of who are the customers, where are they coming from, what are...
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Any start towards an extraordinary journey, had an ambitious goal, compassion and unprecedented effort. To ideas make work, set the...
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Let’s start with understanding the context by the story, I witnessed few years ago and that made me wonder, how...
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It is very common these days for all the organizations to focus on customer centric process approach because of very...
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Challenges in the business situation lately only helped build the case of outsourcing more stronger. The recent pandemic and global...
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Today, Digital Transformation is creating a significant ripple in the corporate world. Digital Transformation has many facets, and one of...
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Outsourcing has truly revolutionized in terms of how businesses operate today. Of course, cost benefit was always the forefront runner...
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